Privacy policy

Last updated: June 13, 2026

Recess operates this website and online store, including all related information, content, features, tools, products, and services. Recess is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Recess collects, uses, discloses, and protects personal information when you visit or use our website, make a purchase, contact customer support, sign up for communications, participate in events or promotions, or otherwise interact with us.

By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information, including your name, email address, mailing address, billing address, shipping address, and phone number.
  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
  • Payment information, including payment card details, payment confirmation, billing information, and related transaction details.
  • Account information, including your username, password, account preferences, and settings.
  • Communications with us, including customer support messages, survey responses, promotion entries, and other communications you send to us.
  • Device and usage information, including IP address, browser type, device type, operating system, pages viewed, links clicked, and information collected through cookies, pixels, and similar technologies.
  • Communication preference and messaging information, including your email subscription status, phone number, SMS/MMS consent or opt-in status where applicable, SMS/MMS message history, and opt-out requests.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, contact customer support, provide your phone number, send us a message, sign up for communications, participate in an event or promotion, or otherwise provide information to us.
  • Automatically when you use the Services, including through cookies, pixels, analytics tools, and similar technologies.
  • From service providers, vendors, Shopify, advertising partners, and other third parties that help us operate our business and provide the Services.
  • From other sources where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

To Provide and Improve the Services

We use personal information to operate our website and online store, process payments, fulfill orders, arrange shipping, process returns and exchanges, manage accounts, provide customer support, respond to inquiries, personalize your shopping experience, and improve our products, services, website, and business operations.

To Communicate With You

We may use your personal information to communicate with you about your account, orders, purchases, returns, exchanges, deliveries, customer support inquiries, product questions, service issues, and other matters related to your relationship with Recess.

These communications may be sent by email, phone, SMS/MMS text message, postal mail, or other channels, depending on the contact information you provide and the nature of your request or interaction with us.

Customer Support SMS/MMS Messaging

Recess may use SMS/MMS text messaging for customer support and service-related communications. This may include responding to messages you send us, assisting with product questions, order issues, delivery questions, returns, exchanges, account support, event logistics, or other customer service matters.

You may receive SMS/MMS messages from Recess when you provide your mobile phone number to us, contact us by text message, request customer support, or otherwise consent to receive service-related text messages from Recess.

Customer support SMS/MMS messages are intended for conversational and service-related purposes, not third-party marketing. Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You may opt out of receiving SMS/MMS messages from Recess at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. After you send an opt-out keyword, we may send one additional message confirming that you have been unsubscribed. After that confirmation message, you will no longer receive SMS/MMS messages from us unless you contact us again by text message or otherwise opt in again where applicable.

For help with SMS/MMS messages, reply HELP to any text message you receive from us or contact us at sam@recess.love.

Mobile Information Sharing

Recess does not sell, rent, loan, trade, lease, or otherwise share mobile information, including mobile phone numbers, SMS/MMS opt-in data, SMS/MMS consent records, or text messaging originator opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, service providers, and technology providers as necessary to provide the text messaging services.

We may share mobile information with service providers that help us operate our SMS/MMS messaging and customer support services, such as messaging platforms, telecommunications providers, aggregators, delivery providers, customer support tools, and compliance vendors. These service providers are authorized to use mobile information only to provide services to Recess and not for their own marketing or promotional purposes.

Marketing and Advertising

We may use personal information to send marketing, promotional, and advertising communications by email, postal mail, or other channels, where permitted by law.

We may also use personal information to show advertisements for Recess products or services on our website and on third-party websites, apps, and platforms.

Security, Fraud Prevention, and Legal Compliance

We may use personal information to authenticate accounts, process payments securely, detect and prevent fraud or other unlawful activity, protect the security of the Services, comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect the rights, property, and safety of Recess, our customers, and others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, which hosts and supports our online store.
  • With vendors and service providers that perform services on our behalf, such as payment processing, order fulfillment, shipping, returns, customer support, cloud hosting, analytics, fraud prevention, email delivery, SMS/MMS delivery, customer support messaging, and business operations.
  • With advertising and marketing partners where permitted by law, including to help us provide marketing services and show advertisements for Recess products and services.
  • When you direct us, request us, or otherwise consent to our disclosure of information, such as when you request that we ship a product to you, contact us through a third-party platform, or use a social media integration.
  • With affiliates or within our corporate group, where applicable.
  • In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
  • To comply with applicable law, legal process, subpoenas, court orders, government requests, or other lawful requests.
  • To enforce our terms, policies, and rights, and to protect the rights, property, and safety of Recess, our customers, and others.

The disclosures described in this section do not include mobile phone numbers, SMS/MMS opt-in data, SMS/MMS consent records, or text messaging originator opt-in data and consent. We do not share this mobile information with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, service providers, and technology providers as necessary to provide the text messaging services.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, web beacons, SDKs, and similar technologies to operate the Services, remember your preferences, understand how you use the Services, improve our website, provide analytics, and support advertising and marketing.

You may be able to manage cookies through your browser settings or other tools. If you disable cookies, some parts of the Services may not function properly.

Shopify

Our store is powered by Shopify. Information you provide through the Services may be shared with Shopify and processed by Shopify to help us operate our online store, process payments, fulfill orders, provide checkout, and improve the Services.

Shopify may process personal information in accordance with its own privacy practices. For more information, please review Shopify’s privacy materials.

For clarity, Recess does not authorize Shopify, service providers, affiliates, or third parties to use mobile phone numbers, SMS/MMS opt-in data, SMS/MMS consent records, or text messaging originator opt-in data and consent for their own marketing or promotional purposes.

Third-Party Websites and Links

The Services may include links to websites, apps, platforms, or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. We encourage you to review the privacy policies and terms of any third-party websites or services you visit.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have the right to opt out of certain uses or disclosures of personal information, including targeted advertising, sale, or sharing, where those rights apply.

You may opt out of promotional emails by using the unsubscribe link in our emails.

You may opt out of SMS/MMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. For help with SMS/MMS messages, reply HELP or contact us at sam@recess.love.

If you opt out of promotional communications, we may still send you non-promotional or transactional communications where permitted by law.

To exercise applicable privacy rights, contact us using the information below. We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above. We may also provide additional notice where required by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

Recess
902 East 17th Street
Indianapolis, IN 46202
United States

Email: sam@recess.love